Terms & Conditions

Effective date: October 26, 2020

This website is owned and operated by Medical Tactile, Inc., ("MTI"). These Terms & Conditions ("Terms") set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors a way to purchase and subscribe to our products, and learn more about carpal tunnel syndrome. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you. 

This website and the products offered on this website are intended for United States consumers.

Purchasing an Item

When buying an item, you agree that:

  • (i) you are responsible for reading the full item listing before making a commitment to buy it

  • (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.

Taxes and possible transaction fees for products will be charged to your payment method (and on a repeating basis for subscriptions).

Return & Refund Policy

We recommend that Wrist-Aid MD be worn for 8-10 hours a day for at least 14 days to feel significant reduction in symptoms. You should also continue following your doctor’s CTS treatment recommendations, including reducing the activities that cause your CTS and related symptoms and wearing a brace at night.


If you are not satisfied with the product after using it for 14 days, simply return all the used and unused packaging along with the original receipt (or gift receipt) within 30 days of receiving the product to 5500 W. Rosecrans Ave., Hawthorne CA 90250, and we will provide a full refund.

Exchange Policy

If you feel the size you chose is not optimal, we would be happy to jump on a call to help you choose the best size and then exchange your pack for the correctly sized pack. Contact info@wristaidmd.com

Retention of Right to Modify Offerings

We may, without prior notice, change the products / services; stop providing the products / services or any features of the products / services we offer; or create limits for the products / services. We may permanently or temporarily terminate products without notice and liability for any reason, or for no reason. If a subscription is modified, you will be notified of the change and given the opportunity to modify your subscription. If a subscription is cancelled, you will be notified and given the opportunity to switch to another subscription of your selection, or to simply accept the cancellation and your subscription payments will also be cancelled.


You agree to indemnify and hold MTI harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

Limitation of liability

To the maximum extent permitted by applicable law, in no event shall MTI, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

To the maximum extent permitted by applicable law, MTI assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.

Right to change and modify Terms

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

Promotional emails and content

By signing up for our email newsletters, signing up for our mailing list, purchasing a product and inputting your email, you agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices, click unsubscribe in the emails or notify us at any time. 

Contact Us

If you have any questions about these Terms & Conditions, please send an email to info@wristaidmd.com



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